Refund Policy

Last updated: October 21, 2026

Digital products, all sales final

Everything in our shop is a digital download (printable maze PDFs and ZIP packs). You get your files right away after purchase, and they can't be "returned." For that reason, all sales are final and we don't offer refunds or exchanges for change of mind.

When we will fix it or refund you

We'll send you a working copy or give you a full refund if:

• your file is broken or corrupted and won't open,

• you received the wrong file (not the product you ordered), or

• you accidentally bought the same product twice.

Email info@mazingbyjosh.com within 14 days of your purchase with your order number and a short description of the problem. We reply within 2 business days. Approved refunds go back to your original payment method. Your bank may take a few days to show the refund.

Download troubleshooting

Before you contact us, try these:

• Check your email. Your download link is in your order confirmation email. Look in spam or promotions too.

• Use a computer if you can. Some phones and tablets can't open ZIP files without an extra app.

• Unzip packs first. Right-click the ZIP file and choose "Extract all" (Windows) or double-click it (Mac).

• Open PDFs in a PDF reader, such as Adobe Acrobat Reader (free) or your browser.

• Link expired? Download links can expire. Email us and we'll send a new one.